Due to the unusual nature of 2020, new items relating to the COVID-19 pandemic and its impacts were included to acknowledge the actual day-to-day experience of employees, and to identify their perception of Group operations.
All indicators up in 2020
The 2020 edition of the employee survey was notable for increased participation: 78,000 employees (i.e. 55%) answered around sixty questions on 3 main themes: “guarantee useful skills for the future”, “develop our collective agility” and “encourage each person’s involvement”.
The main indicators relating to employee dedication to their company were also up:
- 91% of employees are proud to work at Orange;
- 87% of employees recommend Orange as a good place to work;
- 75% of employees believe that their quality of life at work at Orange is better than at other companies;
- 92% of employees strongly recommend Orange products and services;
- 84% of employees consider Orange a digital and human employer.
2020: notable for the new Engage 2025 strategic plan and the Group’s ability to adapt its ways of working during the pandemic
88% of employees appeared to know Orange’s mission statement. 82% indicated that they could contribute to it through their everyday activities. The Group’s strategy seems well-perceived by all employees, who state they are confident in the Group’s collective capacity to achieve the ambitions of the new Engage 2025 strategic plan.
The COVID-19 pandemic meant a rapid roll-out of working from home arrangements for the majority of Orange employees. Outside of lockdown, a working from home arrangement was in place for 2.1 days a week in 2020, a schedule appreciated by employees who gave it a score of 8.5/10.
On publication of these results, Gervais Pellissier, Delegate CEO, Executive Director Human Resources and Group Transformation, said: “This annual survey is an essential tool to understand our employees’ quality of life at work and our Group’s responsible transformation. 2020 was a revealing year in terms of our ability to change and adapt to challenges of the future, and to continue to make Orange a leader in responsible digital practices. These informative and encouraging results are a clear sign of our employees’ collective commitment and devotion to their company, but they should be considered with humility and caution. We’re keeping a watchful eye on the current context in which all Group employees must continue to work, particularly the consequences of working from home. ”