Press Release | 28 July 2025

The Orange Group announces that it filed a complaint on Monday, 28 July concerning a security incident on one of its information systems

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On Friday, 25 July, the Orange Group detected a cyberattack on one of its information systems.

As soon as the attack was identified, the Group's teams, in collaboration with Orange Cyberdefense, quickly mobilized to isolate potentially affected services and minimize any impact.

These isolation measures caused disruption to certain management services and platforms for some of our Business customers, as well as a few Consumer services, primarily located in France. Our dedicated teams are actively engaged in informing and assisting the affected customers.

Our teams have identified and are currently implementing solutions that, while under heightened vigilance, will allow the Group to gradually restore the main affected services by the morning of Wednesday, 30 July.

A formal complaint has been lodged, and the relevant authorities have been notified. We are collaborating closely with them throughout the process.

At this stage of the investigation, there is no evidence to suggest that any internal or customer data has been exfiltrated. We continue to maintain the highest level of vigilance on this matter.

For obvious security reasons, Orange will not provide further comments.

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À propos d’Orange

Orange est l’un des principaux opérateurs de télécommunications dans le monde, avec un chiffre d’affaires de 40,3 milliards d’euros en 2024 et 125 800 salariés au 31 mars 2025, dont 69 700 en France. Le Groupe servait 294 millions de clients au 31 mars 2025, dont 256 millions de clients mobile et 22 millions de clients haut débit fixe. Ces chiffres tiennent compte de la déconsolidation de certaines activités en Espagne liées à la création de la co-entreprise MASORANGE. Le Groupe est présent dans 26 pays (y compris les pays non consolidés).
Orange est également l’un des leaders mondiaux des services de télécommunications aux entreprises multinationales sous la marque Orange Business. En février 2023, le Groupe a présenté son plan stratégique « Lead the Future », construit sur un nouveau modèle d’entreprise et guidé par la responsabilité et l’efficacité. « Lead the Future » capitalise sur l’excellence des réseaux afin de renforcer le leadership d’Orange dans la qualité de service.

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