Preserving the health of our customers and employees is our priority.
In order to limit the time spent in shops, Orange is setting up an appointment booking system on the boutique.orange.fr site, via the mobile application Orange et moi, or through the toll-free number: 0800 02 55 55. This simple, efficient and rapid organisation will allow customers to reserve a time slot at their nearest point of sale, allowing them to meet with a sales advisor for any of the following issues:
- subscribe to an Orange offer;
- switch to fibre;
- change plan or offer;
- buy or change phones;
- subscribe to the Protected Home remote monitoring offer;
- obtain or return an Airbox or a mobile loan;
- get a new SIM card.
In order to welcome customers in compliance with health and safety measures in place regarding covid-19, all sales staff are equipped with protective masks. Hand sanitizer is available to all those present in the shops and the sales terminals will be cleaned after each visit by a customer. Signage or floor markings have also been installed to enforce the rules of physical distancing.
During this period of gradual relaxing of lock-down measures, Orange continues to stay close to its customers via the number 3900, the orange.fr website or the Ma Livebox mobile application for all routine and simple acts such as user assistance, troubleshooting, invoice information or subscriptions to services.
Since the start of the lock-down period, the Orange Group has faced an unprecedented challenge. The increase in usage observed on our networks has never been seen before. Orange teams are fully mobilised to continue to support customers in their daily lives and guarantee them the best possible quality of service.